When we are advising and dealing in General Insurance products we are acting as a Corporate Authorised Representative of Westcourt General Insurance Brokers (CAR Number 431818). Dixon Insurance Services is an Authorised Representative of Westcourt General Insurance Brokers (AR Number 431818)
Complaints/Disputes Handling
As an Authorised Representative of Westcourt General Insurance Brokers we demonstrate a culture that acknowledges a customer’s right to complain and which actively solicits feedback from customers.
Please contact us if you have any complaints about our services.
Complaints Officer
Westcourt General Insurance Brokers
Level 1
45 Royal Street
EAST PERTH WA 6004
PO Box 3136
EAST PERTH WA 6832
Ph: 08 9223 8822
Fax: 08 9221 8274
Email: info@wgib.com.au
Website: www.wgib.com.au
Westcourt General Insurance Brokers are a member of the Financial Ombudsman Service (FOS), an External Dispute Resolution body. If your complaint cannot be resolved to your satisfaction within 20 business days, you have the right to refer the matter to the FOS. Contact details below:
Financial Ombudsman Service (FOS)
Financial Ombudsman Service
Level 12
717 Bourke Street
Docklands 3008
GPO Box 3
Melbourne 3001
Ph 1300 78 08 08
Fax 03 9613 6399
Email: info@fos.org.au
Website: www.fos.org.au
Insurance Brokers Code Of Practice
Westcourt General Insurance Brokers are members of NIBA and as an Authorised Representative of Westcourt General, we subscribe to the Insurance Brokers Code of Practice.
The code is a statement of the industry’s commitment to high levels or competency, training and customer service. It also ensures that there is a free and transparent complaints and compliance review process which imposes binding sanctions for any breach of the Code. It is designed to promote better and more professional, informed and effective relationships between insurance brokers and their customers.
To view a copy of the Code, click here.